After Sales Support

Why do you need aftersales support?

Aftersales support is essential in ensuring the longevity of your website. Should you come into any technical difficulties, for example accidental deletion of a core file, content management system upgrading or a hacker attack, we offer support solutions to suit your needs.

So what's included when you purchase a website?

All of our website packages come with 1 month "tweaking" allowance, after the project is signed off. We will make minor amendments to any content on your site and any "bolt-ons" that need adjusting for one month.

We offer 2 different types of support service,

• Pay As You Go
• All Inclusive

This support option allows you to keep costs down and contact us only when you require a specific problem solved. If you come into difficulties with your website, we are just an e-mail or phone call away from solving it.

• updates to your contenent management system
• support if your website goes down within 48 hours
• search engine support
• and any other problems that you may encounter

We will endevour to resolve the problem within 48 hours.

This support option offers you the best solution to any problems your website may encounter and ensures customer confidence in your company and products.

This package for only £30/month, includes:

• monthly major security and version updates to your content management system,
• support if your website goes down for whatever reason within 12 hours
• anti-hacker support + restoring of website backup within 12 hours
• search engine support
• restructuring of your content structure
• resolving any problems that you might encounter with any "bolt ons"
• and any other problems that you may encounter

We will endeavour to resolve the problem within 12 hours.